Bugs, Fixes and Features

We wanted to give some insight into how we receive and act on the comments and suggestions you send to us. To get in touch with us, I know that many of our users use the In-WRMD messaging system and some prefer email.  All of the messages go to the same place, so please use whatever works for you. It is our goal to answer every message within 24 hours, so if you do not receive some sort of reply in less then 48 hrs, please feel free to message us again.

Screen Shot 2016-04-29 at 2.28.33 PMThe bulk of our correspondence is question based. We are usually able to respond to most questions fairly quickly. Some questions may take a little time and research before we can answer. Currently we are in the process of redeveloping our Help Section which we hope to make more useful. Most of the common questions we get asked can be found in our FAQ’s, tutorials or in our Blog.

Much of the other correspondence we receive is related to “something went wrong” and “how do I fix it?”  In these cases, we need to ask for exact details. While troubleshooting the issue, we try to recreate the event so that we can determine whether we need to fix something or if it could have been user error. In the case that it is an issue with WRMD, we will fix it, but first we prioritize it. We prioritize generally on the ease of the fix,  then on the vitalness of the item that needs to get fixed.

It works like this: a bug that is not allowing you to print a record or duplicate a record, we make a high priority. If the bug is an inconvenience that can be lived with for awhile then it will be prioritized and fixed as soon as we are able.

Another type of inquiry we get is about requests for new features. A new feature is an add-on to the program, such as a new report or an idea for an additional extension. Features are usually added when all the bugs are fixed. An appropriate field that has been asked for many times and or just seems like a good idea will be developed more quickly. If it is a neat idea but will take a lot of work, well… that may not get done within 6 months to a year, at least this year due to WRMD 3.0 still getting off the ground.

We value all of your comments, and take all of your comments seriously. The most difficult part for us is notifying you when your issue or suggestions has been completed. While we do tryScreen Shot 2016-04-29 at 2.24.54 PM to notify individuals, it does not happen all the time. The best option is to keep checking every once in awhile to see if it has been done. Generally in Blogs, we try to notify everybody of minor changes and additions to WRMD, but sometimes we miss something.

Most recent updates:

  1. Important: When you transfer animals the system is currently sending 3 messages out for one patient. We are working on this but it is still happening. So, be very careful when you accept patients and don’t accept the same patient number more then once. We will try to resolve this ASAP!
  2. Time is now being printed on the Treatment Log
  3. Fixed and fixing the formatting when Paper Forms are printed
  4. We are test driving a Prescriptions Due Today by Location report
  5. Thrombocytes were added to CBC’s in the Lab extension
  6. Intracardiac was added to Prescription Route

Note: Keep in mind every time we add something new it might itself be slightly buggy. You are our eyes in WRMD and we rely on you guys, our community, to tell us when something needs to get fixed.

On our list of things to do (not exactly prioritized):

  1. Finalizing Import: working out all the kinks, we do not want to screw this upScreen Shot 2016-04-29 at 2.43.29 PM
  2. Batch Update: as important as this is, it is a huge amount of work, so we are getting there
  3. Print Custom Fields
  4. Search Lab Values
  5. Print out a Necropsy Report
  6. Donation amount to be exported when you export Donors
  7. Multiple Autocomplete phrases in one field
  8. In “People” Rescuers need to have their patient #’s associated with them

Discussions we have had and decided against changing:

  1. When and animal is Dispositioned out of pending it will still show up on Rechecks: Yes it will do this because many times carcasses have rechecks, if we defaulted to no rechecks for non-pending you could never have a recheck on a carcass. Just end the recheck if needed.
  2. Notes about rescuer always repopulate when you choose an existing rescuer: Yes it will do this because these are notes about that person not about anything that has to do with the patient or its release. With that said, we do agree we need to have a better way to identify rescuers that want to be part of release, it should not go in Notes though.

That’s about it for now! Thanks for your support!


WRMD 3.0, Over the Launch Hump…

We would like to thank everybody for being patient while we launched WRMD 3.0. The first week was full of communication and it was great for us to get to know our users a little more. Our favorite part was when some of our users such as Marita at High Desert in Bend, Oregon and Lucinda at Bird Ally X in Humboldt, CA started to answer other users questions! Thank you, it saved me so much time. As you can see we now have more of a forum space within the message area. You can choose a message to be private or open to forum. When you have a question, if you phrase the title well, others that have similar questions can look at the message string and get answers and talk to one another. We don’t expect this to turn into Facebook, but it is a way for rehabbers all over the world to easily talk to one another. We also want to thank all of the very active users for their help and communications, we think you know who you are – Paula, Dorothy, Cristin, Marita, Lucinda and many others. Thank you for all of your updates!!!

There Were Several Little Issue Here and There that We Have Updated

  • The sign-in issue: when we transferred to the new database everybody had to reset their passwords. Unfortunately we also had a bug with resetting passwords. So, if you created a new password you were able to get into your account, but once you signed out you could not sign back in because your new password did not actually get update. Sorry about that!
  • At first when you signed-in you were in 2016, when you went to look at 2015, you could not get back into 2016 without signing off and signing back on. This is now fixed as well.
  • There was an issue with time as well. Everything was in UTC 0, which was London time for the first few days. So, anything that was recorded during those days will have the wrong time, but everything is fixed now.
  • There was a minor issue with how the treatment records were organized oldest to newest and even if you changed it in settings, it was reverting, but that got fixed.
  • The lab was not taking info at first, that got fixed.
  • I could go on for awhile here. Suffice to say that we have been working hard, and are grateful for your patience while we work out the kinks.
  • The “People” section is updated so that you can better manage your rescuers, volunteers and donors.

Years in AccountHopefully you have been able to figure out how to navigate through the years. On the bottom left of the screen there is an option for the year you wish to look at. If you want to do searches that include 2015 and 2016 you need to go to “Search Records”, put in your dates and search that way.  If you just want to look at pending cases only, you can do the “Quick Search”|”Disposition Pending” and that will give you results for all years. If you enter terms into quick search it will only search the year you are in.

We hope that everybody is getting used to the new Locations feature. One thing to remember is that, anything from previous Screen Shot 2016-01-11 at 10.14.03 AMyears might not be completely accurate. Everything got transferred over, but it might not be in the correct format. There is not much we can do about this, unfortunately. Also, when you change the disposition to any but Pending the location will blank. So, if you have animals in freezers or out for testing you should record it in the location field as well as rechecks or keywords. The location, however, will remain in the  history.

Due to the nature of managing this database we have had to reduce the number of custom fields that can be created per account to 10. If you have more then 10 custom fields you will not be able to enter new info into any fields created after the first 10 that were created. If you require more than 10 custom fields, please contact us about potentially creating a custom extension for your organization. Because of the time and resources involved with custom extensions we will charge a fee, on a sliding scale, depending on how extensive the customization is.

We Are Still Working on a Few Things

  • The search function inside the treatment record
  • Fixing the autocomplete bug
  • Fixing the “No Significant Findings” entry that auto-populates to the initial care comments field
  • Prescriptions given during the first day of care will auto-populate to the initial care screen
  • Increased privacy and security so that information is less accessible to your users
  • Necropsy and Husbandry extensions
  • Help Section

Thank you again for your patience. I know it has not been completely perfect, but we are so grateful to work with such a wonderful group of compassionate people. Thank you for being so kind to us in your feedback!

Bringing in the New Year Together

Happy New Year! Thanks to everybody for being patient with us while we bring in the new year with a faster, smarter and completely redesigned database. I want to thank everybody that has contributed to finding the bugs and issues that we could not find during our tests.
It was so wonderful seeing all the communication amongst the community. As you can see we do have a more open forum type space where users can talk to one another. We consider WRMD a community project we just manage it.
Last night, Jan 1st we fixed most of the issues identified that day. Tonight, Jan 2nd we will fix most of the issues found today so that we do not disturb everybody’s work.  There are a few issues that have come up that are taking a little more time to fix, but hopefully we will have everything back on track in the next few days.
Thank you all for your help and patience! We are extremely appreciative!