Help Scout is now live!

Our team is happy to announce a new way to assist our WRMD users. Our new Feature Help Scout is now live!

Help Scout is a new management software that allows our support staff to better manage WRMD’s knowledge base and help resources. Not only will it allow our users to ask us questions more efficiently by using the new beacon on every screen, but it will also make it far easier for you to seek the answers you need from our vast library of tutorials and articles. We hope this will provide a more dynamic support system, to help our users navigate through the intricacies of using WRMD. These tutorials and articles are a great place to start if you are just starting out with WRMD, need to train new staff, or just want to deep dive into some of the more advanced features. We are very excited to launch this new feature and we believe that Help Scout will not only make our turnaround time on questions faster, but also help educate our WRMD users to use WRMD in an even better way! 

Please know that the WRMD team is always here to help you and to provide the personal attention that you have come to expect while using WRMD.

Help Scout is live and ready to be used so please visit to try it out and drop us a line!

Here we grow!

Thanks to our generous supporters, the Wild Neighbors Database Project team is growing! We have recently hired two new part-time team members. Misty Libby will serve as the new Customer Service Associate and Brittany Mead will serve as Development and Communications Coordinator. We are thrilled to introduce them and share a bit of their background. 

Misty Libby – Customer Service Associate

Misty brings over 12 years of experience as a conservation practitioner in New England, Alaska, and Hawaii. She has worked as a field biologist and as a vet tech in emergency medicine treating both wild and domestic animals. 

Misty has been active in the search and rescue community, Iditarod community and the wildlife rehabilitation community. Her professional interests include wildlife diseases, conservation canines, and ornithology.  Misty received her Bachelor’s of Science in Natural Science with a concentration in environmental studies from the University of Alaska Anchorage and her Veterinary Technology degree from Becker College. Misty has an International Master’s in Business Administration, and a Master’s in project management. 

Misty will be responding to user’s help requests while also maintaining the system’s taxa database and assisting with project management. Misty lives in Waimanalo, Hawaii and enjoys the beach, pickleball, and looks forward to assisting the community with the Wild Neighbors Database Project.

Brittany Mead – Development and Communications Coordinator

Brittany comes to WNDP with over eight years of development and fundraising experience. Her tenure at the Houston Zoo included raising funds for wildlife saving conservation programs across the globe. Brittany has always had a passion for wildlife, and graduated from Texas A&M University with a Bachelor’s of Science in Wildlife and Fisheries Sciences. After spending time as a zookeeper, Brittany found her career passion in connecting donors to causes they care about. 

Brittany serves on the board of directors for the Saint Francis Wolf Sanctuary and is the national event coordinator for the American Association of Zookeepers Bowling for Rhinos committee. Brittany lives in Houston with her husband, toddler son, and two large rescue dogs. She is thrilled to help people find ways that they can connect with and support the Wild Neighbors Database Project.

Brittany will be directing WNDP’s fundraising and communications as we look ahead to exciting projects on the horizon. Please join us in welcoming Misty and Brittany to the WNDP team! 

We’re Updating Our Terms of Service and Privacy Policy

We made changes to our Terms of Service and Privacy Policy and we’d like to share those changes with you.

Changes to Terms of Service

  1. Under the Content Backups section we removed the line: “You agree to maintain a complete and accurate copy of any Content in a location independent of the Service.” This line was left over from an older version of WRMD and is no longer needed. We maintain daily backups of the data in WRMD in addition to a revision history log of changes to the data.
  2. Under the Termination section we removed the line: “We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.” and added language how an apparent breach of the Service will be handled.

Changes to Privacy Policy

  1. Under the Analytics section we have removed all language regarding the use of Google Analytics. On 13th January 2022, the Austrian Data Protection Authority ruled that Google Analytics is illegal and violates GDPR; therefore we are discontinuing using that service. As a replacement we will be using Fathom Analytics, a privacy first, GDPR, CCPA, ePrivacy, PECR (and more) compliant analytics service.

These changes are effective from Dec 15 2022, and your continued use of Wildlife Rehabilitation MD will confirm your agreement to these terms – you don’t need to do anything else.

If you have any questions or need our help, you can contact our Support team. We’d love to hear from you! 

WRMD Server Error Follow Up

Over the past 24hrs one of WRMDs servers was experiencing critical server errors and caused WRMD to crash. First and foremost, this is embarrassing and we sincerely apologize for the disruption. Secondly, there has no loss of any patient data (just a loss of time).

The errors were are result of extremely high server activity caused by a spike in WRMD traffic and report generation. We have taken many steps over the past few hours to rectify the issues and feel confident they wont occur again; but if they do, we are closely monitoring the servers and will catch any issues before they become critical again.

Our sincerest apologies,
The WRMD Team

Generating Reports

Last week we had to make a change to how reports (including rechecks) are generated in WRMD. Over the past few days we have been making adjustments to fix issues with this change.

We Need Your Feedback!

In all our tests and through our monitoring of errors and server loads it appears that this new system is working. However , we still want to hear from you and address any issues. If you are having any troubles please reach out to us. We are here for you! Email us at [email protected] or send us a Help request in WRMD.

Devin Dombrowski

Update Fixes

Thank you everybody for being forth coming with the issues that are popping up. I want to let everybody know what we have fixed so far.

  1. Attachments are now uploading and printing.
  2. “Forgot my Password” is now working.
  3. Exports now have data in them.
  4. The “Treatment Log” should be saved by clicking “Create New Treatment Log” and can also be saved by clicking “Update Patient” at the bottom of the screen.
  5. Pagination in List View allows you to skip to the end.
  6. Prescriptions are not making everything a Controlled Substance on the List of Prescriptions.
  7. You can now have the “Search Rescuers Tab” default on the “Create New Patient” page.
  8. With the new Date Picker there are some differences. You may notice that when recording the “Date Admitted” different then “Now” you have to click out of the box to move on. This is because there is a good chance that if you are creating a new patient at a later time, the time admitted will not be the same time as “Now”, so the box can’t automatically retract. If you press enter on this screen, that signifies you want to submit the whole page. We will research if there is any way we can improve.
  9. “Autocomplete” has had an attitude adjustment and is working better.

Other new features we didn’t tell you about

  1. For Autocomplete there is a new feature. In “Settings” under “Autocomplete” the default is set to allow for multiple Autocompletes or you can change it to just allow for one. For Example in “Reason for Admission” you can select Hit Window, Cat Caught – or – for “City Found” you can have it so that you can only select one.
  2. We have created a new feature called Authorizations. Within “Settings” if you have access, you will see an “Authorizations” link. We have defaulted these features to certain “Roles”. You can now change the Authorizations of the entire Role or you can change an Individuals “Authorizations” by going to “Users and Staff” and clicking on the “Edit” icon associated with that persons name.

We are still working on some of the more complicated issue that have come up. Thank you again and Happy New Year!!!

The Power of Appreciation

It is mid-August! Hopefully there is light at the other end of the tunnel for most. During season we lay low. The last thing a wildlife rehabilitator needs in the middle of season is more stuff thrown at them. We understand.

However, this year we were taking a trip to New Mexico for other reasons. Now, when we travel anywhere, for any reason, it usually becomes a WRMD trip as well. We contacted 4 organizations in New Mexico that have accounts with us to see if they were able to take time in July, yes July, to quickly “haha” meet with us.

All 4 of the brave organizations agreed. So, in mid-July we visited:

Wildlife Rescue Inc, of New Mexico and Hawks Aloft joined our meeting with Wildlife Rescue Inc, as they work together a lot. We visited for a few hours and they had some really good questions as well as some very good suggestions, some of which will be implemented in the New Update (ETA in Oct.).

We also visited On a Wing and a Prayer, a small one woman operation working her tail off. Then we ended the trip visiting New Mexico Wildlife Center.

We would like to thank all these organizations and the people who welcomed us in and helped coordinate our visit (Cecilia, Jim, Mikal and Melissa), mid-season, for a chance to discuss what is working well with WRMD, what has been challenging, and where could we improve the user experience.

This is how we operate. This is how we develop and grow. This is how we can keep our finger on the pulse of wildlife rehabilitation. It is exhausting and a lot of work. However, every time we travel and visit our users we are rewarded ten fold with new ideas, suggestions and even sometimes praise, which is very nice…

I have to suggest to everybody, if you are a wildlife rehabilitator and you are traveling, find the organizations near you, call them up and try to visit. You will learn more then you can imagine and it continues to strengthen our community and the feeling that we are not doing this alone. We all do it a little different and we all do our best with what we have. Give appreciation to one another, we all are sacrificing parts of our lives to this crazy thing we do.

Server Issues

Some of you may have experienced some difficulties connecting with WRMD yesterday. We are incredibly sorry for the inconvenience. Apparently there was something going on with the servers. These are the offsite data nodes that host WRMD. We actually have 3 of them to try and keep things fast and efficient. If even one of these goes down, then things will slow down quite a bit.

We will be monitoring this all day and plan to upgrade our servers in the near future as well.

Again, we are really sorry. We know how much you rely on the system working to do your work and it is our goal to never have it interrupted. However sometimes it is completely out of our control.

Thank you for everything you do. You are all Hero’s!

On the Topic of Computers and Browsers…

I received a message today from a new user. They were very concerned that they could not easily print the record of new intake patients. They explained how once the record was created there was this long tedious process of clicks and screen changes as well as having to find the PDF somewhere in the blackhole of computer files, all to just print that patients record.

At first I was a little confused, what possible could this poor group be doing? So I had to do a bit of my own research to try and figure out what exactly was happening.

For being a rather Techy wildlife rehabilitator I (Rachel) still do not know everything about computers (Devin, knows way more) but if I could not figure this out on my own without help, I am sure many others could not as well. So, I did a little experimenting and researching, to see how I could help this group out.

I thought this topic a really interesting question and a very real occurrence in a less technological crowd I felt that discussing this issue was important. There could be so many factors in place and WRMD really has very little control over anything the “Computer” might do.

Here was my response…
“I can see where you are coming from, however I think much of this can be fixed with changing your computers preferences. The first thing you should know is, we can not get around using a PDF. A print screen does not work. As you can see, what is printed is specially formatted to fit all of the patients information unto the least space possible. The only way to do that is via a PDF. Also, in order to print the record you have to create the record first, that is why we have the option to go the patients record immediately after creating it, so you can edit it or print from it. If the browser is set-up appropriately it takes only 4 clicks and no manual screen changes to print a PDF.

To me it really sounds like the way your computer’s preferences are set-up is a biggest part of your issue. My guess is that the way your browser deals with PDF’s is not efficient. I highly suggest using Chrome if you are not already. If you go to the Browser’s Preferences you can select where a PDF is downloaded to, you can create a file on your computer just for PDF from WRMD. However, at least on my browser I can choose to always have a PDF pop up when I download one. So, I select from WRMD Share – “Print Record” and the PDF shows up automatically and I press print and it is done, I do not have to find it anywhere, it is there on my screen in front of me.

We have no control of how the browsers on users computers do stuff, so my first suggesting is to figure out how your browser can show you a PDF the second you download one. I think that would solve your problem.

For multiple patients like 8 opo’s if you go to the list view select the little box to the left of the Case #, you can choose to print all 8 of the opo records at once and you do not need to go to every single record to print it.

Every single organization uses WRMD in different ways. The hardest part is adjusting to it the first time. Sometimes you have to change the way you do certain things in order to make it work. Asking questions and finding out how to make it work best for you is really important and that is why we are here. Believe it or not we have not had one complaint about how records are printed on intake, at least no one has expressed concern. It is a tool, and it takes time and experience to use that tool to best fit your needs.

Please let me know if this helps you at all. We don’t want WRMD to be a burden to anyone and and try very hard to make it very streamlined and easy, but some things are completely out of our control.”

Bringing in the New Year Together

Happy New Year! Thanks to everybody for being patient with us while we bring in the new year with a faster, smarter and completely redesigned database. I want to thank everybody that has contributed to finding the bugs and issues that we could not find during our tests.
It was so wonderful seeing all the communication amongst the community. As you can see we do have a more open forum type space where users can talk to one another. We consider WRMD a community project we just manage it.
Last night, Jan 1st we fixed most of the issues identified that day. Tonight, Jan 2nd we will fix most of the issues found today so that we do not disturb everybody’s work.  There are a few issues that have come up that are taking a little more time to fix, but hopefully we will have everything back on track in the next few days.
Thank you all for your help and patience! We are extremely appreciative!